Why can't I access a custom hierarchy field on `User`?

Question

I have two custom hierarchy fields on User.

When I access a user and click "Edit," I have access to one of these fields but not the other.

I've double-checked the following:

• I'm logged in as my own account.
• My user record has the "Core User" permissions set.
• The "Core User" permission set give read and edit access to both fields.

Note that this isn't the only custom User field that isn't visible in the user's edit page. There are some picklists and a few others too that aren't visible. But this PreferredLO__c is currently the only one that matters.

What exactly determines if a custom user field appears on the user's edit page?

Answer 1

Check the page layout. Much of the User page is fixed in layout, but all custom fields need to be added through the layout definition. These fields can be put into separate sections - they cannot be added to the standard sections that are uneditable.