I have following requirement: "As an dispatcher agent I want to schedule up to 3 or more Service Appoitments for the same time to different Service Resources."

In Field Service Lightning we have a feature to create Scheduling Dependencies Between Service Appointments. But the limitation is 2.

"You can schedule Same Start dependencies for up to two appointments in a dependency group."

I have made a POC to confirm that and this is a screen with following error: enter image description here

The limitations are described below: https://help.salesforce.com/s/articleView?id=sf.pfs_complex_work_considerations.htm&type=5

My question is if there is any other possibility (feature / workaround) to achieve the expected result as described in requirement?

I will be grateful for advises. Thanks!

Useful documentation: https://help.salesforce.com/s/articleView?id=sf.pfs_complex_work.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.pfs_complex_work_setup.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.pfs_complex_work_create.htm&type=5

  • Did you ever get an answer or figured it out yourself? I had the same question in regard to my thesis.
    – Reinaerd
    Apr 17, 2023 at 7:38

1 Answer 1


New FSL release bring possibilities to create dependency up to 5 SA when ESO is enabled.

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