Currently, I'm trying to set up a process to calculate Routing Region based on the country field. For example:- if the country equals any of the below values it needs to be tagged as 'Latam'. And we need to set up these fields for other objects in the future.
Bahamas,Barbados,Dominican Republic,dominican republic,Haiti,haiti,Jamaica,jamaica,bahamas,etc.
I feel the formula field approach will be challenging to manage in the future because if we will expand regions in near future. I need suggestions to set up this process through the configuration