I'm deploying my firt channel menu, i need to change "Web Url" by "contact tecnical team" , Call by "Call us", nd "Web chat" by "Chat with us"

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for that i need to identify keylabel to be translated. where can i find this key ?

An example:
CM_Container_MenuItems_ChannelLabel_3mi1j000000CXABc_1075684 CM_Container_MenuItems_WebChatAvailable_3mi1j000000Mcdb_5856993 CM_Container_MenuItems_ChannelLabel_3mi1j000000klPq_1075504

  • In Setup | channel Menu, there is a Labels section - this is where the menu items can be renamed. Related article Oct 27, 2022 at 12:01
  • 1
    Thank you Swetha , the issue that i was unable to add translation from label , i solved by adding my user as language translator . Thank you :)
    – Emmy -
    Oct 27, 2022 at 13:02
  • Hi @Swetha how can i add your comment as solution ?
    – Emmy -
    Nov 7, 2022 at 9:50
  • I have added an answer so it can help others in future. Nov 19, 2022 at 13:40

1 Answer 1


As mentioned in the comments, In Setup| Embedded Service| channel Menu > View, there is a Labels section - this is where the menu items can be renamed.

From doc,

  • Select 'All' in the Label Group and 'Standard' in Label Type.
  • Start typing your Custom Label text by each Default Label.
  • Save your work before moving to a new Label Group or Label Type.
  • Your updated Labels will appear in the Preview window
  • Click Finish.

If you don’t see the language you need in the Language picklist for your labels, complete the following steps in Translation Workbench:

  • From Setup, enter Translations Language Settings in the Quick Find box.
  • Enable the Translation Workbench.
  • Add languages for translation and activate by checking the checkbox.
  • Assign the language to the user by moving from the Available to Selected box.
  • Add the user language as a translatable language.

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