Extra Pre Chat Information for Messaging Session

Question

i am facing an issue and I did not find any way to make this work I am transitioning from the Embedded chat Service to the new Messaging in app and web created by salesforce.

With the embedded chat service we were using the extra pre-chat in order to feed our bot with extra information that look something like:

embedded_svc.settings.extraPrechatFormDetails = [{
  "label": "First Name",
  "value": "John",
  "displayToAgent": true
}, {
  "label": "Last Name",
  "value": "Doe",
  "displayToAgent": true
}, {
  "label": "Email",
  "value": "[email protected]",
  "displayToAgent": true
}];

I tried to find some documentation on the internet, but no way to find how to adapt this and pass extra information for the Messaging feature. I tried to do

embeddedservice_bootstrap.settings.extraPrechatFormDetails = [{
              "label": "First Name",
              "value": "John",
              "displayToAgent": true
            }]; 

but this is not working .. any idea ? thx you

Answer 1

I checked with the concerned Salesforce Product team internally on your ask and got a confirmation that it’s not supported yet, you can’t pass anything to the new Messaging.

The goal will be to have parity with existing chat where appropriate, and the team is targeting to cover this feature in Spring'23(Safe Harbor). There is no workaround.

Recommend reviewing the other considerations listed in the documentation

Answer 2

Please use embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields https://developer.salesforce.com/docs/service/messaging-web/guide/pre-chat.html