While answering email cases in Salesforce,if a number of users have been asking the same question how can one handle this situation efficiently?

1 Answer 1


We use Solutions for this purpose. You can create a number of Solutions, then attach those Solutions to a Case. You can enable Suggested Solutions to allow both the Support Team and Customers to have Solution Suggestions automatically listed, and even send emails using these solutions. There's a lot that goes into this, so I suggest you research the documentation for this.

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