I have install and configure the salesforce package (Amazon Connect - Universal Package).

Everything looks fine, when using the CTI dialer. I am able to make phone calls. However, when I click in the phone icon, the dialer doesnt work. I get a Javascript error:

Refused to run the JavaScript URL because it violates the following Content Security Policy directive: "script-src 'self' 'nonce-EcwaM0KV0B3Zx5NUYmA2xbJLMjpPhKRc' chrome-extension: 'unsafe-inline' 'unsafe-eval' *.canary.lwc.dev *.vf.force.com blob: https://ssl.gstatic.com/accessibility/". Note that 'unsafe-inline' is ignored if either a hash or nonce value is present in the source list.

enter image description here

I am not sure if there is something that I am missing in the CTI config, or this is just a browser issue?

1 Answer 1


This is a known issue with a workaround: https://trailblazer.salesforce.com/issues_view?id=a1p3A000000KRaQQAW&title=click-to-dial-not-working-from-phone-mobile-menu-items-in-collapsible-highlight-panel-of-record-detail-page-in-lex

  • 1
    While this may theoretically answer the question, it would be preferable to include the essential parts of the answer here, and provide the link for reference.
    – identigral
    Jan 27, 2023 at 16:31
  • 1
    Thank you. I am fairly new to StackExchange and still learning best practices. Jan 31, 2023 at 16:26

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .