I am unable to close a case because of the following error:
We can't save this record because the “Case After Handler” process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: FIELD_CUSTOM_VALIDATION_EXCEPTION: Term field needs to be populated to Close Opportunity as Won. You can look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 1044782339-66183 (1517150277)ok up ExceptionCode values in the SOAP API Developer Guide. Error ID: 1044782339-66183 (1517150277)
I have a validation rule set on the opportunity object:
AND( ISPICKVAL(StageName, "Closed Won"), ISNULL(Term__c) )
This is so that the contract term field is captured whenever an opportunity is being closed as won. How is this effecting the closure of my case when the validation rule is set on the opportunity object and what should i do to ammend my validation rule so it doesnt effect the case object?