I have a user that is able to view a dashboard but is unable to refresh it. The user is able to refresh other dashboards. I, as a system admin am able to refresh the dashboard. Why is this user unable to refresh .

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1 Answer 1


Refresh button will not be available unless all components are loaded completely. Please note that the time taken for a dashboard to load depends on the number of data the user can see. To check this, is there any chance for you to clone the dashboard to see if the refresh button will be available. Also, try to remove some specific components not returning data and ask the affected user to access the dashboard again.

If this caused the issue, next step is to check why the specific component is not returning data accordingly. Also check Resolve common errors for Dashboard Components and Report Performance.

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