0

According to Salesforce Documentation we are able to remove a file from a single record that the file’s attached to. Unlike deleting a file, removing doesn’t affect the file on other records or posts, and the file remains in Files home.

To remove files from records, you must have at least collaborator access on the file. Below is a screenshot that shows I am the owner of the file.

enter image description here

Then on the record’s Files related list, we are support to open the row-level action menu and choose the option "Remove from Record". Below is a screen shot that confirms that I do not have access.

enter image description here

I am also System Admin of the org.

1
  • Where are you trying to remove this, is this on Record Page related list? Can you share full screenshot ? Jul 5 at 2:52

1 Answer 1

2

Unable to see the Remove from Record button in Files Related List.

You need to raise a case with salesforce support to enable this feature.

Resolution:

Salesforce Customer Support must enable the feature 'Remove Files from Records'.

Refer the help article and follow the steps to create case with salesforce support.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.