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For a while now you have been able to grant administrator access to apps you have installed for support purposes.

A customer has granted me access but as an ISV I cannot see how to get into a customers org from either the org where the managed package is developed for the LMO org. I haven't found any useful documentation around this on DeveloperForce.

Any help from ISVs appreciated.

  • Are you sure you were granted the login? and not the customer administrator, or SF rep? – Saariko Oct 28 '12 at 6:45
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Providing the customer has gone into Grant Login Access and selected access to your app and not Salesforce.com Support (as that is for Salesforce only).

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Then in your LMO, you should see a Subscribers tab.

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Which looks like this...

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Just enter your customers name, click the entry and it should bring up a summary page with some licensing details on it etc. There should be a related list with users from that organisation that have granted login. Click Login next to the desired user.

Here are some useful links...

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  • 2
    Back when this feature was in beta you had to sign a contract addendum about use of it being restricted to employees and other reasonable restrictions. I suspect if you don't see this in your org you need to contact SFDC to have it enabled. – ca_peterson Oct 28 '12 at 18:51
  • I do not see a list of users although I know they have granted access to us. Why would this be? – Jorjani Jan 13 '17 at 1:16

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