We are using Omni-Channel to route a custom object "Application" to users for review and we are using the "Agent Work" report type to track the work. There is a "Work Item: Name" I can add to the report which points to the Application but I cannot find a way to reference fields from the Application to add to the report.

In the custom report type, "WorkItem" is not available as a lookup for me to add fields to the layout. Is this because Work Item is a polymorphic field?

Can anyone confirm if this is a limitation? Is there a workaround? Thank you.


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