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I have a custom Object Request__c

These are the fields on the Request__c record

  • Account_Executive__c (lookup to Contact record)
  • Central_Services__c (lookup to Contact record)
  • Opportunity__c (lookup to Opportunity)
  • Status__c (Picklist with values 'A' , 'B' , 'Completed')

Use Case

When the Opportunity Status is updated to 'Completed' AND the Opportunity_Lookup isNull Send an email alert to the Account_Executive, and to the Central_Service__c contacts

This is my flow

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These are two Test Cases and Test outcome

Test Case 1 = Pass

Opportunity = opp1 Update Status__c = 'Completed' Account_Executive__c = 'ContactAE' // has email Central_Services__c = null

Test Case 2 = Fail

Opportunity = opp2 Update Status__c = 'Completed' Account_Executive__c = null Central_Services__c = 'Central Services AE' // has email

Why is my 2nd Test Case failing ? What's wrong with the Condition ?

(1 AND 2) OR (3 AND 4) --> is this not logically correct ?

Email Alert is received for 1st Test Case Email Alert not received for 2nd Test Case

1 Answer 1

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Figured out my problem.

In the Email Alert I had not selected the Email recipient to be 'Central Services'

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