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we are working on case object where we have added two related list (Open activity and Activity history) on page layout. The issue that we are facing is when we are on classic being any user (be it system admin or any end user) we can see both the related list, but as soon we move to lightning ,only system admin can see the open activity and activity history related list but end user cannot see that. Also i found an article which says if activity timeline is enabled activity history may not appear on related list for lightning. Further since my org has Activity timeline enabled and system admin can see the two related list , so i guess it should be some permission related issue only but no luck in finding the same.

PS: I doesn't want to use single related list for this requirement . I actually want to utilize the classic page layout and related list quick link for flexipage

Edited: System admin view enter image description here

Non system admin view enter image description here

Thanks in advance!

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  • I am not sure why this has been voted negatively. if this can be easily found on internet and anything like that, please do comment along with voting negatively. Commented Jun 24, 2022 at 6:32
  • Is the same Case Lightning record page shared with system admin and non-system admin users ?
    – Shamina
    Commented Jul 5, 2022 at 18:01
  • Could you add a screenshot of desired view and the current view ? Commented Jul 6, 2022 at 5:15
  • @Shamina yes the same lightning record page is share with both system admin and no-system admin user Commented Jul 6, 2022 at 9:15
  • @prabuddhkumar added the screenshot for reference. Commented Jul 6, 2022 at 9:28

2 Answers 2

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For anyone who finds this and is still looking for an answer - as of the current version of Salesforce it looks like you can either use the timeline view or the related list view of activities but not both. The following note is now displayed when the lightning page is edited:

The Open Activities and Activity History related lists show up only if the Activities View is set to Related Lists for the org or user.

enter image description here https://help.salesforce.com/s/articleView?id=sf.customize_records_record_activities_view.htm&type=5

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Following are few things to check :

  1. Lightning record page
  2. Page layout
  • check if the same record page and page layout are assigned to both the profiles. If not, add the open activities and the activity related list on the page layout.
  1. Read access on the "Related To" field for both Task and Event standard object.
  • check if the non-admin profile has access to this field, at least read access is required for these lists to show on quick links
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  • All these are already taken care but still facing same issue Commented Jul 7, 2022 at 5:53

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