I need the clarification for the below one. Here I tried to create a "Record Triggered flow" for the below scenario with Case and email message objects. But its does not triggering properly and am getting the error on debug. Anyone please check and help me to get the output for this below scenario flow.
The scenario was, If the "Status" is equals to New and incoming equals True, and To address equals to [email protected] in email message object and Brand name, owner ID's are does not equal to specific values in case object means, that case should moves to expected queue. I mean that case owner ID should update the expected queue name.
So I setup the condition in flow by using Get, Update and decision elements based on the requirements. But its does not works.
Condition : (Object : email message)
Incoming = True
Status = New
To address = [email protected]
Condition : (Object : Case)
Brand does not equal to Nestle
Owner ID does not equal to Testing_Queue
Need to Update values : ( Object : Case)
Owner ID : Sample queue.
I created the "Record Triggered flow" with entry conditions and related with ID's between email message and Case objects. But its does not works and shows the error on debug. Please anyone review and help me to complete this flow.