I have working to convert the workflows into flow for the below scenario with Case and email message objects. But its does not triggering properly and am not get the result. Am not sure where the flow conditions are struck. Anyone please check and help me to get the output for this below scenario flow.
The scenario was, If the "Status" is equals to New and incoming equals True in email message object and Test call (check box) in case object is unchecked means, that case should moves to expected queue (Testing queue) and case status need to update email response received. I mean that case owner ID should update the expected queue name (Testing queue) and case status need to update on that case.
So I setup the below condition in flow based on the requirements. But its does not works.
Condition : (Object : email message)
Incoming = True
Status = New
Condition : (Object : Case)
Test call does not equal to True
Need to Update values : ( Object : Case)
Owner ID : Testing queue.
Status : Email response received
I created the "Record Triggered flow" with entry conditions and related with ID for email message and Case. But am not aware still where I pending to add the required elements in the flow. Please anyone review and help me to complete this flow.