0

I need to access Marketing Cloud but Salesforce Authenticator is connected to the old mobile device, Which I don't have access to. How do I disconnect the old Authenticator so that I can connect to the new device

1
  • 2
    Have you asked another admin to remove this connection on your user? Jun 16 at 18:54

1 Answer 1

0

Firstly as suggested by Lukas you need to have admin role to perform this.

Then the user with admin permission has to perform the below steps to de-link the current authentication app. enter image description here

  1. Navigate to Setup
  2. Users -> Users
  3. Select your username and click on it to open User record.
  4. Click on Revoke [this will de-link your user with the authentication app]

Once the above steps are done, the next time you login,

  1. First a verification code [6 digit verification code] will be sent to the User's email address.
  2. You will be prompted to add the new authentication method. enter image description here

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.