I need to access Marketing Cloud but Salesforce Authenticator is connected to the old mobile device, Which I don't have access to. How do I disconnect the old Authenticator so that I can connect to the new device

  • 2
    Have you asked another admin to remove this connection on your user? Jun 16, 2022 at 18:54

1 Answer 1


Firstly as suggested by Lukas you need to have admin role to perform this.

Then the user with admin permission has to perform the below steps to de-link the current authentication app. enter image description here

  1. Navigate to Setup
  2. Users -> Users
  3. Select your username and click on it to open User record.
  4. Click on Revoke [this will de-link your user with the authentication app]

Once the above steps are done, the next time you login,

  1. First a verification code [6 digit verification code] will be sent to the User's email address.
  2. You will be prompted to add the new authentication method. enter image description here

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