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I have working to convert the workflow into flow for the below scenario.

But Am not sure, Why its not triggering, where I done the mistakes and why its hanging to trigger the flow. Please see the scenario below and help me to get the result.

Objects : Case and email message.

Scenario:

The scenario was, whenever the email "To address" is equals to ABC@gmail.com (sample) , "Status" is equals to New and incoming equals True in email message object and Brand in case object is equals to MCDonald's means that case should moves to expected queue. I mean that case owner ID should update the expected queue name on that case.

So I setup the below condition in flow based on the requirements. But its does not works.

Condition : (Object : email message) 
Email  = ABC@gmail.com
Status = New
Incoming = True

Condition : (Object : Case)
Brand = MCDonald's 

Need to Update values : ( Object : Case) 

Owner ID : Sample queue.

I created the "Record Triggered flow" with entry conditions and related with ID for email message and Case. But am not aware still where I pending to add the required elements in the flow. Please anyone review and guide me to complete this flow.

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  • you should add a fourth entry condition: caseId isNull false so you filter out non-E2C incoming emails. Otherwise, this looks fine. What does Flow debug look like? Use edit - no comments please
    – cropredy
    Jun 15 at 19:00
  • @cropredy - As you said, I have added the Fourth entry condition too as caseId is Null false (please see the last Screenshot above). But still it does not works . And I cant debug the email message flows, because am not able to debug the email related flows. so am doing the real-time testing. But this flow not triggering and am not get the result yet now.
    – ajmal khan
    Jun 15 at 19:42
  • You can debug email flows. Add debug log for the automated case user.
    – cropredy
    Jun 15 at 20:30
  • Are these emails creating new cases or getting attached to an existing case? If creating a new case, I know the caseid won't be populated on insert. Jun 16 at 3:07
  • @Daniel Hoechst - These emails are not creating new cases, Its need to update the existing case records once the flow was triggered with Conditions MET.
    – ajmal khan
    Jun 16 at 11:42

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