I am not able to figure out what condition handles this error.

A flow that creates PSR records, and input workItemId is newly created Swarm Member record Id (just before this create record node) and its status is obviously not completed.

Please advise! Thanks.

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  • I'm seeing this as well. Mine is for a Case with a custom status. I'm unable to find anything in the code or online to indicate what is being run/triggered to determine that the case is "completed".
    – chadgh
    Jun 9 at 15:56
  • Changing the Case records to have a Status of "Open" or "New" before attempting to create the PSR does not change this behavior.
    – chadgh
    Jun 10 at 14:51
  • @chadgh Looks like given workItemId's status was not caused this problem. relieved that someone also has been facing this issue. There is no information about this online.
    – mkzyk
    Jun 13 at 0:53
  • @mkzyk I created a test flow to check this out. I am able to create the PSR records without any error. The work item I used is Case (which I am creating 2 nodes before Create PSR node). Can you share some more details around how the flow gets triggered and a screenshot of all the nodes would help and the screenshot of the node where you are creating the swarm record. Thanks ! Jun 13 at 7:39


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