Currently there is no way we can input html, images in case comment section, but is there any add-on/apps available in salesforce to achieve it?

Already this been asked in idea stack exchange : https://ideas.salesforce.com/s/idea/a0B8W00000GdWcvUAF/need-html-in-case-comments

1 Answer 1


The Data Model for Case Comments does not support a Richtext so this is not possible at this point.

Couple of solutions

  1. Roll your own child object to Case called CustomCaseComments and have a Richtext field that can store the HTML and render it.


  1. Enable chatter Feed and use chatter for case collaboration.

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