Is it at all possible to control the default tab inside the case feed? enter image description here The default is 'All Updates' but we'd really like to change this to Emails - we don't care about status updates taking top billing, they are not that important.

1 Answer 1


This would be out of box functionality and I don't think you can set Emails as a default instead of All updates. Kindly review limitation here.


  • Thanks, Vinay. Known issue then with no fix
    – akarnid
    Commented Oct 16, 2022 at 22:23

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