We've got an existing Experience Cloud site for handling support. So customers log in to create and manage their cases.

There is a forum feature for Experience Cloud, but my understanding of it is that it's a separate new site. If that's the only way of working with it, is there perhaps a way to use links/buttons to jump to that site from the main support site?

(Although the optimal way would be to integrate all the forum features as a tab to our existing experience site)


  • 1
    You can embed collaboration features (known as Chatter) into your existing site: help.salesforce.com/s/…
    – identigral
    Commented May 2, 2022 at 14:16
  • Thanks, i'm looking into it now! Looks like we make use of navigation topics within the menu bar. Doesn't seem very configurable though and I'd love a landing page for the Topics tab and there show active threads. (There is featured threads as a standard component though, but it has to be on another page)
    – fisker
    Commented May 3, 2022 at 16:02


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