I have created a dependent picklist on the Case object. However, on the layout, I am not able to select any of the picklist values (see attached image). Both fields have read/write permissions for the profile that I'm using to test, so what could be the problem?enter image description here

1 Answer 1


Check if you are using any Record Types for Case. If yes the picklist values must be added for the Record Type you are using.

Go to Case Record Types --> Open the Record Type you are using --> Click on Edit on the Picklist field you are using --> Add the picklist values as required.

Do the steps for both the controlling and the dependent picklist field

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