I have an automation that includes 2 email sends in step 4 and 2 email sends in step 5. The automation was activated about 18 hours ago and all of step 4 executed, and one of the email send activities in step 5 is complete but the second email send activity in step 5 still says sending. What are some reasons that an email activity could say "sending" still when the other activity in the same step has successfully completed?
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If I were to guess... it's an email scripting problem. I'd open a support ticket.– Adam SpriggsCommented Apr 14, 2022 at 19:59
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I’m with Adam on this one.. do you by any chance retrieve any data directly from Salesforce using AMPscript inside the email or in the sender profile?– zuzannamjCommented Apr 14, 2022 at 20:21
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Not sure if STO in automations was around at this time, but I had this problem and realized it's because I set STO to 24 hours, so it would seem the automation doesn't finish until that window closes or all emails have been sent. In my case, I could go into tracking and see that the send wasn't full finished.– Stan AlachniewiczCommented Sep 29, 2023 at 18:15
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