We have a customer using a legitimate email address that contains "spam" as part of their name. No subscriber record is being created for this customer, and they are not receiving emails from us. Is there a way to check the options to see if this person is being filtered out?

Thank you!

1 Answer 1


SFMC has a secret "List Detective" process that auto-suppresses email addresses that are known or likely to flag you as a spammer. There isn't a way to programmatically get this list out; but you can create a data extract for all the 'not sent' emails in Automation Studio to see who got suppressed.

  • 1
    ...all of that, and you can talk to support for custom exclusions to that feature. Commented Mar 30, 2022 at 6:25

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