If you look at the ERD's of Sales & Service cloud then Account & Contact are shown in black and white. They do not belong to Sales Cloud or to Service Cloud. But to what "package" do they belong? Opportunity is a "Sales Cloud Object", Case is a "Service Cloud Object" but what kind of object is an account and a contact?

Under Related Entities on this page. They say they are "available with a platform license" as far as I know there is no such thing as a platform license.

1 Answer 1

  • Sales Cloud users rely on Accounts and Contacts (counterparty of the Opportunity, people at the counterparty)

  • Service Cloud users rely on Accounts and Contacts (customer's business entity that submitted a ticket; person at customer's business who submitted the ticket, including Experience Cloud user who is associated with a Contact)

As for Platform License - these are Platform Starter and Platform Plus licenses

From a development/configuration point of view, Account and Contact are like any other object (though see Person Accounts which conflate the two)

  • I was clearly wrong about the platform license. Would you say then that "Account & Contacts" are platform objects? In other words in the future the first referenced site in my question might also have an ERD of the datamodel of platform objects?
    – ThaNoob
    Commented Mar 29, 2022 at 18:05
  • As follow up remark: Could you say then that Sales Cloud also gives you access to "Platform objects" and thus includes a platform license?
    – ThaNoob
    Commented Mar 29, 2022 at 18:07
  • You are overthinking this. Account and Contact are standard objects that are available in many Salesforce licenses, including Platform licenses
    – cropredy
    Commented Mar 29, 2022 at 22:18
  • so they don't belong to one license. I'm asking because I'm documenting the objects per "cloud", sales cloud, service cloud, ... But I don't know in which cloud to put them.
    – ThaNoob
    Commented Mar 30, 2022 at 21:07
  • Accounts and Contacts (and others) are part of Sales Cloud and Service Cloud.
    – cropredy
    Commented Mar 30, 2022 at 22:35

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