why I cant retrieve Entitlement Process, which contains "__" in Name via Workbench

Question

I have an issue with Workbench. I can't retrieve Entitlement Process (somecomponent__process), if this Entitlement Process contains "__" in name.

I try to retrieve here:

Single package checked.

Using XML like this:

<?xml version="1.0" encoding="UTF-8"?>
<Package
    xmlns="http://soap.sforce.com/2006/04/metadata">
    <types>
        <members>somecomponent__process</members>
        <name>EntitlementProcess</name>
    </types>
    <version>54</version>
</Package>

And I am getting this error:

But this component exists on organisation.

I have tried different ways to solve it. I tried to retrieve all components, and it works. But when I copy the name of component and trying to retrieve only 1 component, it fails.

Answer 1

Was able to replicate the issue with Metadata API tools (ANT, Workbench) and I see similar error and below is xml package. You can encode '_' with '%5f'.

    <types>
        <members>somecomponent%5F%5Fprocess</members>
        <name>EntitlementProcess</name>
    </types>
    <version>54</version>

This seem to be working as designed, As a workaround use single underscore like <members>somecomponent%5Fprocess</members> or <members>somecomponent_process</members> instead and you should be able to retrieve successfully.

Thanks