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As the chat details page in Live Agent chats is not editable I would like to create a custom page to display the fields from this page, with additional items, ideally too I would like this tab to be the primary tab open when the chat arrives into an agent.

Just wondering if this is possible?

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You can't make your custom page the primary tab, but you can have it open for every chat. Under Setup -> Create -> Apps, you can edit your App properties. Look for this section: Live Agent App Options

The Integration Toolkit provides a JavaScript API you can use to retrieve the chat details. See http://www.salesforce.com/us/developer/docs/api_console/Content/sforce_api_console_getDetailsByPrimaryTabId.htm

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