As the chat details page in Live Agent chats is not editable I would like to create a custom page to display the fields from this page, with additional items, ideally too I would like this tab to be the primary tab open when the chat arrives into an agent.

Just wondering if this is possible?


You can't make your custom page the primary tab, but you can have it open for every chat. Under Setup -> Create -> Apps, you can edit your App properties. Look for this section: Live Agent App Options

The Integration Toolkit provides a JavaScript API you can use to retrieve the chat details. See http://www.salesforce.com/us/developer/docs/api_console/Content/sforce_api_console_getDetailsByPrimaryTabId.htm

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.