I am a salesforce developer but new to admin. Tring to understand security settings using role hierarchy and having an issue or confusion here. I'll try to explain this below.
I have two roles in the role hierarchy assigned to two users.
Ideally, the records of user down in the hierarchy should be accessed by the upper role assigned user but I am not able to see those records in the upper role user.
The OWD is set to private and the object on which I am checking is contact object so by default Grant Access Using Hierarchies is on. I am not getting the issue here. Please tell me where I am wrong or missing something.