PORTAL_NO_ACCESS and Community Plus license

Question

• I've enabled digital experience in my org
• I've created a digital experience in my org
• I have Customer Community Plus licenses, but no Customer Community licenses in my org
• I've assigned a custom Community Plus profile to the digital experience
• I've added Role to my admin user, created Account, Contact records
• I've enabled "Allow users to self-register"

Yet, when I try to create a community user either through self-registration or apex code - I get the same error: PORTAL_NO_ACCESS.

Similarly, a Contact record has no button to manually enable it as a Community user and the "Manage External User" configuration is missing from the profile settings.

My best guess is that Salesforce somehow requires the org to have at least one regular Community license, before it detects that there's indeed a digital experience in the org.

Is there something I'm missing?

Answer 1

Just had to create this list for colleagues the other day, so here are all the steps to set up a Community/Portal. Based on my reading of what you've done, it looks like maybe you need to Activate the Community.

1. Setup -> Users-> Roles and click Add Role under top level and choose name like Admin and Save
2. Setup -> Users -> Users -> Edit next to your preferred System Administrator User, choose just created Role, and Save
3. Setup -> Users - User Management Settings and enable Enhanced Profile User Interface (not absolutely necessary, but makes Profile updates easier)
4. Setup -> Users -> Profiles and click Clone next to desired Profile (e.g. Customer Community Login User) (fyi likely necessary since can't update Standard Profiles and your org probably has custom objects and/or fields)
5. If created new Profile, choose Profile Name like Customer Community Login User 1 and Save
6. If created new Profile, add Create, Read, Edit object permissions to relevant objects and fields
7. Setup -> Digital Experiences -> Settings -> Enable Digital Experiences = true and choose generic Domain Name and Save
8. You’ll be redirected (probably with alert with link) to Setup -> Digital Experiences -> All Sites
9. Click New and choose your template
10. Click Get Started, choose whatever Name, and then click Create. Wait for Portal to be created
11. Click Builder. Here you can drag and drop whatever you want. Then click Publish to make changes live
12. Click Administration
13. Go to Settings and click Activate
14. Go to Members and under Select Profiles, choose Customer dropdown, and add created Profile to Selected Profiles and Save
15. Go to Page Layouts on Contact and choose Contact Page Layout
16. Go to Mobile & Lightning Actions and drag Enable Customer User and Log in to Experience as User to Salesforce Mobile and Lightning Experience Actions
17. To create Community User for a Contact, make sure the Contact has an email, has Account Name/Account set, and then click the Enable Portal User button and fill out the User and Save
18. To log in as that Contact, click the Log in to Experience button on the Contact

If anyone has any suggestions or updates to this list, please let me know, and I'll update it!

Answer 2

I realize this is an old thread but does anyone know what the original poster meant by, 'I've added "Role" to my admin user?'

I note the page at help.salesforce.com/s/articleView?id=000338375&type=1 says among other things, "Ensure 'Edit' access on the Account record is given to the user for them to see 'Login to Experience as User.'"