I created a new Flow that runs on Update of our Custom Object. When the record is updated with a new Assigned_to__c user, it should trigger an Email Alert with Classic Email Template.

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The Decision Router is working perfectly; however, the user never receives the email. I've tested several times, not only with the Flow Debugger.

Furthermore, the logs show the email has not been sent. I obscured the email address here; it is the correct email address.

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  • 1
    are you running in an org with email deliverability = System rather than All?
    – cropredy
    Feb 10 at 0:17
  • Can you share the entire screens shot which you have debugged so we can see the outputs at each level Feb 10 at 3:54
  • @SaiPraveenKakkirala Yes, see new screenshots. Thank you :) Feb 10 at 20:36
  • @cropredy Deliverability is "All email" Feb 10 at 20:37
  • @RyanMcNeely I don't see any issue in the debug logs. Did you check if the email alert and template were configured correctly. Feb 11 at 13:54


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