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Our Customer Portal (Experience) users are able to upload files to a case, yet they cannot view files uploaded to a case by an internal Salesforce user.
I have enabled the 'Let customer users access notes and attachments' checkbox in Setup > Digital Experience > Settings.
However, the Customer Portal (Experience) user is only able to upload files to the case, but not able to see the files uploaded to the case by (for example case owner).
Any advice would be greatly appreciated.
This is because the files owned by internal users are being marked as private.
You can read more about this via below article link
https://help.salesforce.com/s/articleView?id=sf.collab_files_make_private.htm&type=5
Also note that Files is a different than Notes and Attachments. So the settings that you have got is not going to work.
To view a file on a record, the user requires access to the record. The file visibility on the record must be set to allow site users.
The users can explicitly share access to the various users in such case using share button in the files page.
More on how File sharing and visibility works is shared in below documentation
https://help.salesforce.com/s/articleView?id=sf.networks_files_visibility_and_sharing.htm&type=5
