Seems to be an easy process, but not sure where I'm stuck.

Error: Cannot uncheck this value. This picklist must have "Default" value.

I want to unset the default value of Case Priority field and set it to None this way users have to select a value. I have made sure the field is not required on any page layouts but it still won't let me know unset the default value. I have also created a validation rule that does not allow for Priority field to be blank which should act as required criteria for saving.

I have seen suggestions to create another -- None -- value in the picklist and set that as the default, but that seems kludgy and you end up with 2 --None-- values in the dropdown.

Any help is appreciated even if you think this field can't be without default value.

1 Answer 1


I have come across this answer on the other forums. In case it helps anyone else inf the future.

Unfortunately, it is not possible in Salesforce at this moment. There is already an idea for this which you can upvote.


  • 1
    Whilst this may theoretically answer the question, it would be preferable to include the essential parts of the answer here, and provide the link for reference.
    – identigral
    Jan 9, 2022 at 23:16

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .