Seems to be an easy process, but not sure where I'm stuck.
Error: Cannot uncheck this value. This picklist must have "Default" value.
I want to unset the default value of Case Priority field and set it to None this way users have to select a value. I have made sure the field is not required on any page layouts but it still won't let me know unset the default value. I have also created a validation rule that does not allow for Priority field to be blank which should act as required criteria for saving.
I have seen suggestions to create another -- None -- value in the picklist and set that as the default, but that seems kludgy and you end up with 2 --None-- values in the dropdown.
Any help is appreciated even if you think this field can't be without default value.