I'm trying to create a Flow to capture the date/time when case owner is changed from queue to user. I been trying different variations to capture the date but it's never a sure-fire thing...
Right now, I separated it into 2 Flows - one when case is created and other one when it's updated. The first one is pretty straightforward and I haven't had any trouble capturing the data but it's the latter one that's giving me trouble.
We have 2 scenarios --
- Case is owned by Queue and User accepts the case
- Case is owner by Queue and then transfer to another Queue and then User accepts the case (troublemaker)
I'm wondering if there's a better way to make it so that it's sure thing and doesn't skip a case when Case Owner is change to an User.
Any advice would be appreciated! Thank you!