0

Our app is running on React Native.
I have 2 scenarios:

  1. Firebase/messaging is implemented
  • when I trigger the Push Notification directly from our firebase (development) I am able to receive notification but when the Push Notification is triggered from sfmc I am not receiving any notification
  1. Firebase/messaging is not implemented
  • when I trigger the Push Notification, either in sfmc or from our firebase (development) I am able to receive the notification

As the title, I am not receiving Push Notification when it is triggered in sfmc. I am wondering if I missed something in my fcm implementation regarding the communication between sfmc and fcm. I've also read some of the question that is similar to my concern, but they are more on the migration from gcm to fcm. I've also checked the logs to make sure that push_enabled is set to true.

I've searched and searched and I cannot find any answers. Is there any other setup that have I missed ?

0

99.999% of the time customers fail to follow the multiple push provider implementation instructions (ref. https://salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/trouble-shooting/multiple-push-sdks.html)

2
  • The documentation you mentioned I think this is for native implementation, by chance do you know if they have documentation for ReactNative ? Thanks Jan 6 at 0:34
  • sigh You must implement the required code in native classes. We've given you the cut & paste code, but we can't do it for you. There's no way to know how you've implemented the service (or what the plugin you're using is doing).
    – Bill Mote
    Jan 6 at 14:15

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.