I have a email sent. For the same i go to Tracking and see amount bounce = 188 (23 hard bounce and 165 soft bounce). How ever when i check the data view using the following sql , i get 190 record.

    _bounce T1

I dont know the reason why there can be difference between tracking screen and _bounce The above actions i am doing in child BU

  • 1
    My guess would be a false bounce help.salesforce.com/apex/…
    – EazyE
    Dec 25, 2021 at 2:46
  • Thanks a lot EazyE. i think this is right answer , will wait for salesforce to confirm as i need to close defect for client , but your response makes complete sense to me. Thanks a lot Dec 25, 2021 at 10:06
  • is it possible to identify such fake bounces and remove them from sql so that we get results as tracking Dec 25, 2021 at 10:21

1 Answer 1


Here is some info direct from SF Support: As per the internal resources we have there are 5 categories for bounce types,

  • HardBounces
  • SoftBounces
  • BlockBounces
  • TechnicalBounces
  • UnknownBounces

As below bounce categories are NOT included in reports:

  • TechnicalBounces
  • UnknownBounces

whereas in the _BOUNCE data view, it pulls in all bounces and is therefore a larger number.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .