We continue to have our data cap hit for Salesforce data. Prior to spending more on storage, I want to ensure I am doing my due diligence.
We just purchased 3 more units of storage last month that should have taken us to the end of the contract, however now we are at our cap again.
We checked the storage usage and Email Messages are using up 82% of our storage. We have 325,429 records and 10.8 GB used.
From what I can see we have 3 storage types:
Data Storage- 13.5 GB Limit - 13.1 GB Used - 98% Used
File Storage - 224 GB Limit - 58.3 GB Used - 25% Used
Big Object Storage - 1,000,000 Limit - 0 GB Used - 0% Used
Given that the trail of email communications is critical to our support teams conversations (and, to a lesser extent, sales conversations) - we would like to ideally retain full visibility on communications.
How can we reduce the storage burden of existing Email Messages? Can we duce the size of Email Messages that are associated with Cases moving forward?
Some initial quick thoughts:
Purge Email Messages related to closed Cases flagged as spam
Remove headers / convert rich text to basic text
Export emails associated with Cases older than X years, delete them as "Email Messages", and re-attach them as attachments to the Case (since this counts towards a different data storage limit)