I reset my password, and then my security token.

But my Mule connector won't connect, and "Force.com Explorer (Beta)" says Login failed: INVALID_LOGIN: Invalid username, password, security token; or user locked out.

I know that for Explorer it's password + token, I did that carefully. And carefully changed the connector's settings.

Things I've tried:

  • Logged out and logged back in to the main website with the new password.
  • Tried the Reset Security Token again
  • Waited a while (20 mins) after the email to give SF a chance to update its caches or whatever
  • Fully exited Explorer and went back in
  • The account isn't locked, I'm able to login
  • Tried not to test too many times in a row, so as to not lock the account
  • I'm typing the password carefully and pasting the token, no extra spaces, etc.

Is there some known issue with password or token resets? Some magic length of time?

  • Were you able to resolve the issue?
    – highfive
    May 17, 2014 at 7:04
  • @highfive yes, thanks for checking, so I posted the answer. May 18, 2014 at 23:25

2 Answers 2


If your token gets reset often you can also whitelist your IP by going to

Security Controls -> Session Managment and get your IP ->Then go to Network Access and Add your IP in there`

It gets annoying when your trying to manage your security keys with Force.com explorer, and a IDE esp it changes often..

This will also help you.


Turns out I was "off by one" in the emails they were sending me with new tokens, some type of delay, and I they sent one more than I expected, so I hadn't noticed the delay.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.