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In my org, when I create a new type of an activity: Log a call enter image description here

It is shown like this in the activity time line: enter image description here

  • the icon looks like a task, but type is: Call enter image description here

I see in other orgs, that this icon looks more like a phone handset: enter image description here

First question:

  • How do I get this icon as well? what are the settings?

Second question:

  • Is it possible to have other icons: such as: Linkedin, Whatsapp, Facebook ? or other icons, based on the activity type?

thanks

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2 Answers 2

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How do I get this icon as well? what are the settings?

The icon becomes a call icon when the Call fields are populated (CallObject, CallDuration, CallType), as described in an earlier answer of mine. This also causes the Task to be logged as a Call in the Chatter Feed, if enabled for the object.

Is it possible to have other icons: such as: Linkedin, Whatsapp, Facebook ? or other icons, based on the activity type?

No. There are fixed types based on the type of Activity and what fields are set. You cannot provide custom icons or select a specific icon for a given Activity.

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I believe the field that actually needs to be filled on the task is SubType.

I filled that field, but not CallObject, CallDuration, or CallType, and the icon changed to the blue call icon.

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