When i request chat, the live chat transcript shows status as 'Blocked'. What will be the solution for this?

  • maybe you have created LiveChatBlockingRule which is blocking the chats for customers?you can query and see if you have any [select id,FromIpAddress,ToIpAddress from LiveChatBlockingRule]
    – User6670
    Nov 25 at 12:37
  • there is no blocking Rule for it. I have checked it Nov 25 at 12:40

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