Testing Customize your default no-reply Address

Added the email address under Setup > Organization-Wide Addresses > Special Purpose Organization-Wide Email Addresses

and Email is verified now

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And Click Enable Test Run in Setup > Release Updates > Use a Default No-Reply Address as System Address for Case Email Notifications

When i tested this feature it still showing [email protected]

Note: Support Settings --> select Send Notifications from System Address tried with enable and disable still getting [email protected]

Can you help me on what i am missing here


  • I have followed the steps mentioned in the release updates in my developer edition org. 1) Setting the email address in org wide email address and verified it . 2)Send Case Notifications from System Address is checked to true and Enable test run to True at Release updates. 3) Now I have tried to change the owner of one of the case so I received the email from the org wide email which I set in first step. Commented Nov 23, 2021 at 12:16
  • you configured the email under Special Purpose Organization-Wide Email Addresses? Commented Nov 23, 2021 at 15:14
  • yes . We need to configure under Special Purpose Organization-Wide Email Addresses. Commented Nov 23, 2021 at 15:37
  • Tried same still getting [email protected] Commented Nov 23, 2021 at 16:19


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