We have some multi-touch journeys in salesforce marketing cloud journey builder with multiple emails and wait time and decision splits in between.
I have discovered a data issue and my concern is that contacts will fail at the decision split.
I would like to clarify - if I pause any journey and select the following
- Extend Wait by Duration Periods
- Pause expiration After 14 days automatically resume the journey
Extend Wait by Duration Periods - Does this mean if contacts are on any wait step will remain on the wait step and won't move forward at all? and when I resume the journey, will contacts start moving forward right away or later? if later when? Just trying to understand and plan the wait time extension.
Pause expiration After 14 days automatically resume the journey - Is the 14 days just an arbitrary number and if i resume a journey version within 14 days, 14 days doesn't mean any then? I just want to make sure 14 days is not adding 14 days period to any step in the journey canvas.