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I have a flow that adds a post to a case feed when the criteria are met.

The Feed items appear as posted by me. I would prefer that they show as posted by our service account.

How do I set up the flow to do that?

Thanks much, Steve

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  • Welcome to Salesforce Stack Exchange (SFSE). Thank you for the information so far, but you need to please edit your question to also add information. (From What topics can I ask about here?: "Your question should include... (the code, metadata, or design, in its current form). and/or the research and work you’ve done so far on the issue. ") Why do they appear to as posted by you? Who are you (your role) in relation to this Flow? What have you attempted so far to change it?
    – Moonpie
    Oct 13 at 21:28
  • generate a platform event that is consumed by a trigger that has a context user of your service account, the trigger then does the post
    – cropredy
    Oct 13 at 22:51

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