This may sound a silly question but i just wanna be sure i am following the best practices.
I have to integrate with some systems for Accounts, Cases, etc. Salesforce is the master system and after a record is inserted in Salesforce, it should also be inserted to some external systems. Then, in any updates in the external systems, Salesforce should get notified and perform also the same update.
- Is it a best practice to send the Salesforce record Id and store it to the other systems as external Id? And then when other systems invoke Salesforce use the record Id to perform necessary updates?
- Or is it better to generate an External ID and have this stored in the external systems ?