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I'm creating the Einstein Bot and I need to make a conversation where the Bot will take someone's information (till here, I'm ok), find if this person has a Opportunity and in case it has, I need to transfer to this specific Agent. Is it possible? If so... how? Because I saw Queue and Bot transfer, not to specific Agents.

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Have you found a solution? Also, have you managed to transfer whatsapp chat to a queue after defining the queue?

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