I'm creating the Einstein Bot and I need to make a conversation where the Bot will take someone's information (till here, I'm ok), find if this person has a Opportunity and in case it has, I need to transfer to this specific Agent. Is it possible? If so... how? Because I saw Queue and Bot transfer, not to specific Agents.

1 Answer 1


Have you found a solution? Also, have you managed to transfer whatsapp chat to a queue after defining the queue?


You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .