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Some of my users are unable to see this tab under the activities timeline. I tried a solution where I would change the record type to a custom record type, but that makes it disappear from my view (System Admin profile).enter image description here

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If we have any custom record type on the Activities(Event or Task), we need to create a global action and define the record type on it and add it to the layout.

In my developer org, I have created a record type for Event object and so create Event button disappeared from the activities. After I created a global action and specified the record type and added it to the layout, it again appeared.

See related posts :

https://www.simplysfdc.com/2018/08/salesforce-lightning-log-call-button.html

Missing New Task and Log a Call button in Lightning

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  • There's already a New Task global action with the --Master-- record type selected. If I select the custom record type, then it disappears from my view as well.
    – kai998
    Aug 5, 2021 at 18:27

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