Salesforce adds the default internal domain to the excluded list so that emails and events between users in our company aren’t added to Salesforce records or synced is something I found in help documents. Let's say I have a requirement where users/Attendees are internal having their email as a part of internal domain. I want to sync up the meetings & Events into Salesforce record by adding this user in Contact roles (I tried with some Gmail users and it works) but, I am unable to do so because their email address is part of internal domain and it is by default excluded. Is there a way by which I could remove the internal domain from Excluded address list or sync their events/meetings into salesforce?
Internal domains can’t be deleted from the excluded addresses list when the domain matches the primary email address (the email on the user record) of any
- Salesforce admin
- Salesforce user with the Customize Application or Modify All Data permissions
Steps to remove the default internal domain from excluded list are mentioned here Remove an Excluded Address from Einstein Activity Capture.
In a nutshell if you want to have emails from internal domain to be recorded through Einstein Activity Capture then you'd need to change email address of every user in your org who have the permissions Customize Application or Modify All Data (usually such users are System Admins). Not convenient indeed!
You need to submit the order form supplement for Einstein feature . https://help.salesforce.com/s/articleView?id=000323394&type=1
Follow all the steps in above link.
It does appear not to be possible at all anymore: