I just joined a company that has been having some issues with CPQ for quite some time now. Most of the issues are related on how CPQ was set up, and that they can't report on the products they have sold...
I have been trying to pull the data from the report type Opportunities with Products which to my knowledge, are products attached to the Opportunity. To my surprise, they are non existent, meaning that most of the products are just inside the QuoteLine that lives in the Quote and no where to be found in the Opportunity.
Is this CPQ expected behavior? Meaning, that once you start using CPQ, the products you use does not get attached to the opportunity?
If that is the case, how would I be able to report on these products, but also to include the Opportunities.
Thanks for your help.