The error is

Salesforce could not create this lead because of the reason listed below. For more information about this error or help with Web-to-Lead, please contact Customer Support.

Reason: Use one of these records? Lead Capture Page: https://54574246-atari-embeds.googleusercontent.com/

Can I capture the error from Debug Logs if so How can I capture Debug Logs for Web to Lead form?


1 Answer 1


"Use one of these records?" is a message from Salesforce duplicate rules. This help article explains how to adjust your rules to allow web-to-lead to bypass them.

For Web-to-Lead submissions, if a duplicate matching rule is set up to block, or allow with an alert, Web-to-Lead submissions that match the duplicate rule will always be blocked.

To allow a duplicate Lead to be created through Web-to-Lead, consider:

  1. Add a Condition on the existing Duplicate Rule such that it does not run when the current user is the default Web-to-Lead creator.
  2. Create another Duplicate Rule that runs only when the current user is the default web to lead creator, and set that rule to allow and report (without alert).

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