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It appears that something within our App SDK Configuration within Salesforce Marketing cloud is not functioning where no opens are being received for any Android Pushes. There was a third party company who enabled the Push in the App before my time at the company. And our team just configured the notifications. we understand that in order to track opens, Analytics will need to be set to True in the SDK. How do we go about fixing this issue..and how can we access the app dev environment??

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  • You are using the Android MobilePush SDK?
    – Bill Mote
    Jul 12, 2021 at 19:23
  • Yes - from what I understand Android MobilePush SDK was used.. Jul 13, 2021 at 12:03
  • Do you have an open support case? If not, start there. Alternatively, you could post a lot of code you probably don't want public :)
    – Bill Mote
    Jul 13, 2021 at 12:56
  • yes that is the feedback i got form the support case - i just want to know if there is a way to take over the SDK without knowing who configured it.. Jul 13, 2021 at 18:19
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    thanks Bill Mote Jul 13, 2021 at 20:29

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